© 2018 by Balsam Point LLC

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Frequently Asked Questions (FAQ)

How Do I Place An Order?

 

Ordering is easy!  Simply add the quantity of an item/s to your shopping cart, then proceed to checkout once at the shopping cart page.  See below for payment and shipping information.

 

Please pay attention to the quantity ordered, the items listed are often available in multiple count packages (i.e. 20-Pack, 30-Pack, etc).  So, if you'd like two 30-packs, you can select the pull-down quantity list on a particular item page and add two of the item to your shopping cart.

 

Shipping

All orders will be packaged and leave our inventory within 48 hours of the time of purchase, if this promise cannot be met, we will promptly contact you.  We primarily use the United States Postal Service for shipping needs, a tracking number for your shipment will be sent via email.  Typical shipping transit time is 1-3 days.

 

Inventory

We do our best to keep inventory status updated throughout the day. It is possible, an item showing in stock may go out of stock by the time your order is filled. In these cases, we will notify you promptly via email to resolve the situation. We apologize for any inconvenience this may cause.

​Payment Options

 

We accept payment via PayPal or Credit/Debit Cards (Visa, MasterCard, Discover, American Express).  

Returns & Refunds

 

If you are unhappy with your product, simply send us a message to let us know about your problem then drop the item in the mail.  Buyer shall pay return shipping cost.  After we receive the item, we can provide a replacement product or refund the purchase price of the product for up to 30 days from the date of original purchase.

Privacy Policy

 

This privacy notice discloses the privacy practices for www.bkworkshop.com. This privacy notice applies solely to information collected by www.bkworkshop.com

 

Information Collection, Use, and Sharing

 

We only have access to information that you voluntarily give us. We will not sell or distribute this information to anyone.

 

Unless you tell us not to, we may contact you using email to inform you of specials, discounts, new products or services, or changes to this privacy policy.

We will use your information to communicate with you and fulfill orders in which you have placed with www.bkworkshop.com

 

We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request...for example, shipping your item/s.

 

Security

 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for “https” at the beginning of the address of the web page.

 

Your sensitive information is also protected offline, only individuals responsible for shipping and customer service have access to ordering and shipment information, in an effort to providing our customers with the best and most secure buying experience possible.

Please contact us, using the contact feature (above) on this website, if you have additional questions regarding this policy.